a. When you browse or use our Services

Personal data we collect: We may use analytics tools, cookies, other similar technologies and log files in our Services that may collect information such as IP address, pages clicked, events, search and browsing information, and device information. For more information on our use of cookies, please read our Cookie Policy.

Purposes: We use this information to analyze trends and behavior, maintain and improve the Services, and for our marketing and promotional efforts. We may disclose this information to third-party platforms.

Legal basis:

Consent (e.g., non-essential cookies, to the extent required by applicable law)
Legitimate interest (e.g., cookies essential for the operation of the Services, marketing)

Consequences of not providing Personal Data: Some features of the Services may not be available and we may not be able to analyze the use of our Services or use the Personal Data for the purposes explained.

b. When you request a demonstration

Personal data we collect: Full name, professional email address, job title, company, professional address, phone number, country, any other Personal Data you choose to provide. We may also record the demo and/or follow-up sessions for business intelligence and improvement of our Services.

Purposes:

Provide you with a demonstration
Send you marketing communications

Legal basis:

Performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract, i.e. a subscription agreement
Legitimate interest (to provide you with a demo or trial, marketing)
Consent (for marketing, if required by applicable law)

Consequences of not providing Personal Data: We will not be able to provide you with a demonstration or send you marketing communications.

c. When you subscribe to our blog, newsletter, or status page

Personal data we collect: Full name, professional email address, any other Personal Data you choose to provide.

Purposes: Send you the communications you have subscribed to as well as other marketing communications.

Legal basis:

Legitimate interest (to give you access to our blog, newsletters, or updates you have subscribed to, marketing)
Consent (for marketing, if required by applicable law)

Consequences of not providing Personal Data: We will not be able to send you such communications.

d. When you contact us

Personal data we collect: Full name, professional email address, company, job title, professional phone number, country, message (to the extent it includes Personal Data) and any other Personal Data you choose to provide.

Purposes:

Respond to your questions
Send you marketing communications

Legal basis:

Performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract, i.e. a subscription agreement
Legitimate interest (e.g., to respond to your questions, marketing)
Consent (for marketing, if required by applicable law)

Consequences of not providing Personal Data: We will not be able to respond to your questions or send you marketing communications.

e. When you apply for a job with us

Personal data we collect: Full name, email address, any Personal Data contained in your CV, your responses to any assessment, background check results (in accordance with applicable law), any other Personal Data you decide or agree to provide, such as if you agree to have your interview or assessment recorded. Please note that in most cases we receive information directly from you, but we may also receive information from recruitment companies, references, or background check companies.

Purposes: Assess you as a candidate, review your application and communicate with you about it.

Legal basis:

Performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract, i.e. an employment contract
Legitimate interest (to assess you as a candidate, recruitment)

Consequences of not providing Personal Data: We will not be able to process your application or communicate with you.

f. When you provide your Personal Data for marketing purposes (e.g., when you attend a physical or virtual marketing event, a webinar, or provide us with your business card)

Personal data we collect: Full name, professional email address, job title, company, address, phone number, country, any other Personal Data you choose to provide.

Purposes: Establish a business relationship with you, contact you about the Services and send you marketing communications.

Legal basis:

Legitimate interest (marketing)
Consent (for marketing, if required by applicable law)

Consequences of not providing Personal Data: We will not be able to establish a business relationship or send you marketing communications.

g. When we acquire your Personal Data from third-party sources for marketing purposes (e.g., lead generation companies or as part of marketing campaigns)

Personal data we collect: Full name, professional email address, job title, company, address, phone number, country.

Purposes: Contact you about the Services and send you marketing communications.

Legal basis:

Legitimate interest (marketing)
Consent (for marketing, if required by applicable law)

Consequences of not providing Personal Data: We will not be able to contact you about the Services or send you marketing communications.

h. When we use the Personal Data of our clients/end users (e.g., when we communicate with clients, when you log into and use our online products and services)

Personal data we collect directly from you or your employer who provides us with your contact details: Full name, professional email address, Eyako password (if you have an Eyako account), job title, role, company, address, phone number, country, and any other Personal Data you choose to provide, such as any feedback you provide to the extent it includes Personal Data.

Personal data we collect automatically when you use our Services: When you access or use the Services, we automatically collect information about you, including data relating to your use of our Services, such as pages visited, IP address, browser information, access times.

Purposes:

Allow you to register and log into our Services
Provide our Services and perform our agreements with our clients
For billing and account management
Provide support (e.g., ticketing and chat functionality)
Monitor our Services
Collect analytical information about the use of the Services
For security reasons, including user authentication, logging and debugging, and to prevent system abuse
Maintain and improve our Services
Communicate with you and enable you to provide feedback on our Services
Send you marketing communications
Perform sanctions checks and other legally required checks

Legal basis:

Performance of a contract to which the client is party
Compliance with a legal obligation (e.g., tax laws, bookkeeping laws, sanctions laws, etc.)
Legitimate interest (to provide and improve our Services, send contract-related communications, marketing or updates on features or services)
Consent (for marketing, if required by applicable law)

Consequences of not providing Personal Data: We will not be able to fulfill our obligations, provide the Services, or communicate with you.

i. When we collect threat and security data in connection with your use of the Services

Personal data we collect: In the course of your use of the Services, we may collect data that we believe may be related to unauthorized third parties, such as malware and other suspicious files or potentially harmful artifacts. In some cases, this may contain limited Personal Data, such as IP addresses.

Purposes: We use this information to analyze and identify potentially suspicious patterns of malicious behavior in order to prevent, investigate, or report threats, and to improve the Services. We may disclose this information to third parties.

Legal basis:

Legitimate interest (to provide and improve the Services and for threat intelligence)

Consequences of not providing Personal Data: Some features of the Services may not be available or improved.

j. When you apply to become an Eyako partner

Personal data we collect: Full name, title/position, professional email address, professional phone number, country of residence, company name, any other Personal Data you choose to provide.

Purposes:

Enable your company to become an Eyako partner
Communicate with you
Fulfill our legal and record-keeping obligations
Send you marketing communications

Legal basis:

Performance of a contract to which the partner is party (partnership/integration agreement) or to take steps at the request of the partner prior to entering into a contract (partnership/integration agreement)
Compliance with a legal obligation (e.g., tax laws, bookkeeping laws, etc.)
Legitimate interest (to send you contract-related communications, to perform our agreement with your employer, marketing)
Consent (for marketing, if required by applicable law)

Consequences of not providing Personal Data: You will not be able to become an Eyako partner.

k. When we use the Personal Data of our service providers

Personal data we collect: Full name, professional email address, title/position, company, professional address, phone number, country, payment information, any other Personal Data you choose to provide.

Purposes:

Perform our agreement with you.
Communicate with you.
Fulfill our legal and record-keeping obligations.

Legal basis:

Performance of a contract to which the service provider is party.
Compliance with a legal obligation (e.g., tax laws, bookkeeping laws, etc.).
Legitimate interest (to send you contract-related communications, to perform our agreement with your employer, marketing).

Consequences of not providing Personal Data: We will not be able to perform the agreement with you or communicate with you.

l. When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)

Personal data we collect: Full name, professional email address, title/position, company, phone number, any other Personal Data you provide us.

Purposes: Respond to your requests, establish a business relationship and send you marketing communications.

Legal basis:

Legitimate interest (responding to your requests, marketing, and business development).
Consent (for marketing, if required by applicable law).

Consequences of not providing Personal Data: We will not be able to respond to your requests, establish a business relationship, or send you marketing communications.

m. When we undertake social media marketing, including through the use of audiences or list-based advertising

Personal data we collect or receive for these purposes: Full name, professional email address, title/position, company, phone number, IP address, pages clicked, search and browsing history, device information, and any other Personal Data you or third parties provide us.

Purposes: We may use your Personal Data to contact you via social media platforms to establish a business relationship with you and to contact you about the Services. We may also use your Personal Data to create lists of individuals we would like to target with advertising for our Services via social media, including through direct message marketing solutions. You may be included in such a list (in which case you will see Eyako-related ads when you visit these social media platforms) or we may use your Personal Data to ask social media platforms to identify a list of other individuals who may be interested in our Services, so that those individuals can see ads about Eyako.

Legal basis:

Legitimate interest (marketing, advertising, and business development).
Consent (if required by applicable law).

Consequences of not providing Personal Data: We will not be able to establish a business relationship with you via social media platforms; you will be excluded from social media advertising and marketing campaigns.

Note: Please note that social media platforms may set cookies and other tracking technologies on your device when you visit their pages and when you navigate away from their pages. The resulting information may be provided to us (generally for statistical purposes to see how users interact with our content on social media platforms). Social media platforms are responsible for how they process your Personal Data and information on how these platforms collect and use your Personal Data (and how they use cookies and other technologies, including instructions on how you can disable them) can generally be found in their respective privacy policies and cookie policies on their websites.

o. When you visit Eyako offices where Eyako has enabled video surveillance

Personal data we collect or receive for these purposes: Visual images collected via CCTV cameras.

Purposes: For the purpose of protecting the physical security of the offices, safeguarding our offices, staff and data, and fulfilling our contractual obligations (e.g., with clients and insurers).

Legal basis: Legitimate interest (to protect and secure our offices).

Consequences of not providing Personal Data: We will not be able to protect and secure our offices or fulfill our contractual obligations.

Finally, please note that some of the Personal Data mentioned above may be used to detect, take action to prevent, and prosecute fraud or other illegal activities, to identify and fix errors, to conduct audits and for security purposes. Personal Data may also be used to comply with applicable laws, in the context of investigations conducted by competent authorities, for law enforcement purposes and/or to exercise or defend legal claims.

In some cases, we may or will anonymize or de-identify your Personal Data and use it for internal and external purposes, including, without limitation, to improve our Services and for research and development purposes. "Anonymous Information" means information that does not allow identification of an individual user, such as aggregated information about the use of our Services. We may use Anonymous Information and/or disclose it to third parties without restriction (e.g., to improve our Services and improve your experience with them).

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